On My Way

On My Way (OMW), from UK field-service specialist Leadent Digital, is the customer-experience layer for field service operations. It sits on top of any workforce-management system — Oracle Field Service, SAP FSM, IFS, ServiceMax, Salesforce Field Service or Microsoft Dynamics 365 — and adds the customer-facing capabilities WFM platforms lack: real-time “on my way” technician tracking, self-service booking and rebooking, automated SMS and email notifications, NPS/CSAT feedback, and in-appointment communication. The result is fewer inbound “where’s my engineer?” calls, fewer missed appointments, and higher first-time-fix rates — without ripping out the WFM you already run. OMW goes live in 4–6 weeks, backed by a 35% call-deflection guarantee within 90 days. Used by enterprise field-service operators across HVAC, utilities, telecoms, home security and appliance service — including Bosch, E.ON, Foxtel and Brinks.